Herculeen Return & Replacement Policy

At Herculeen, we prioritize customer satisfaction and are committed to providing a seamless shopping experience. If you are not fully satisfied with your purchase, here’s how we can assist:

Key Points of the Policy:

Return/Replacement Period: Customers can initiate a return or replacement request within 3 days from the date of delivery.

Conditions for Returns and Replacements:

• The product must be unused, unwashed, and in its original condition.
• Tags, labels, and packaging should be intact.
• Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items:

• Products showing signs of wear, intentional damage, or misuse after delivery will not be accepted.
• Customized or clearance sale items cannot be returned or replaced unless defective.

Process for Return/Replacement:

• Customers can raise a request through our website or contact customer support.
• Herculeen will arrange a pick-up service or provide a return shipping label.

Refunds:

• Refunds will be processed to the original payment method within 7-10 business days after the product is received and inspected.

Exchange Options:

• Replacements are subject to stock availability. In case of unavailability, a full refund will be provided.

Note for a Smooth Return Process:

To ensure a hassle-free return or replacement experience, we strongly recommend recording an unboxing video while opening your package. This video should clearly show:

• The package in its original sealed condition.
• The opening process.
• The product received inside.
• The unboxing video serves as vital proof in case of any issues and helps us resolve your request more efficiently.

For further assistance,

please reach out to our support team at contact@herculeen.com